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FAQs

What is non-medical Home Care?

Non medical home care is assistance with non medical activities of daily living. It includes most things a person would do for themselves, such as bathing, dressing, meal preparation, feeding, exercise, assistance with medication, toileting, etc.

Who qualifies for personal home care services?

The elderly, as well as, young adults suffering from infirmities due to chronic illnesses, or those recovering from surgical procedures in need of a caregiver for help with daily activities. Help Home Care will accept a client based on the reasonable expectation that the needs can be met adequately in the client’s home or place of residence. Our agency will develop an individualized service plan for your care. Your plan will be designed by key professionals and other staff
members.

What does a non-medical caregiver do for their consumer?

The assistance provided is according to the needs of each individual client and may include things like, drawing water in tub, assisting in or out of the tub or shower, providing standby assistance for safety, meal planning and preparation, assistance with feeding if necessary, grooming and oral care, assistance with self administered medication, assistance with getting in and out of wheelchairs, changing diapers, etc.

Is the non-medical caregiver responsible for cleaning my home?

No. The non-medical caregiver may perform light housekeeping duties, such as light cleaning in patience area, changing of bed linens, laundering as necessary for the patient’s comfort and cleanliness. Washing utensils and dishes used by patient during the visit.

Are caregivers allowed to drive clients to and from appointments?

Because of insurance, Help Home Care employees are not allowed to drive a client anywhere  without special arrangement with the Agency to do so. Employees may ride with patient in  pre-arranged transport or on public transit with the approval from Help Home Care.

How is Home Care services paid for?

We accept payment from Private Insurance or Private Pay. Some insurers may limit the number and type of home care visits they will pay for and may require precertification.

How does one qualify to become a caregiver ?

Help Home Care will only use Direct Care Workers have demonstrated the ability to perform the duties and responsibilities of the Direct Care Workers. Must be at least 18 years of age and have successfully completed Nurse’s Aide or Personal Care training program approved by the state, or competency examination for persons only providing ADL (Activities of Daily Living). It is the policy of this Agency to obtain a criminal history background screening from the Pennsylvania State Police Patch Program, on all individuals prior to an offer of temporary or permanent employment.

Can I choose my own caregiver?

Yes, you may choose a family member, friend, or our Agency will provide you with a qualified caregiver. All care will be diligently monitored by a Supervisor from our Agency to ensure the quality care you deserve.

What can I do if I find myself in need of a caregiver?

Contact Help Home Care and we will provide premier home care to individuals that require an independent living home care option in Philadelphia, Pennsylvania and surrounding counties (Bucks, Montgomery, Delaware and Chester counties).